Frequently asked questions
Is it safe to wear a tracker near my head?
Yes. We wouldn't have it any other way. Bluetooth trackers like AirTag, Tile, and Samsung SmartTag use Bluetooth Low Energy (BLE), which emits non-ionizing signals. That means they don't have the energy to affect cells or DNA. In fact, your phone emits hundreds to thousands of times more signal than any of these trackers do. Your wireless earbuds? Up to 200x more. Your tracker sits quietly in its pocket, barely a blip compared to the technology you're already wearing every day. We took safety seriously before we took anything else seriously.
Do I need an iPhone? What if I have Android?
It depends on the tracker you choose, and that's the beauty of Hairtag. The hidden pocket fits any tracker up to 1.5 inches by 1.5 inches, so you pick what works for your life. Apple AirTag users need an iPhone with iOS 14.5 or later. Android users can use Tile or Samsung SmartTag, both of which work seamlessly with Android phones. iPhone or Android, there's a tracker for you and a Hairtag scrunchie ready to hold it.
How does a Bluetooth tracker actually work? Can anyone see my location?
No. And this is one of the most important things to understand about tracker technology. Your location is not visible to anyone except you. Here's how it works: when your tracker is out in the world, it sends out a small, anonymous Bluetooth signal. If a compatible device nearby picks up that signal, it quietly and securely passes your tracker's location back to you through your tracker's network. The person whose device relayed that signal? They never see anything. They don't know your tracker exists. The entire exchange is encrypted and anonymous. Think of it like a secret postal system with millions of helpers who never open the mail. Your location data is sealed. Only you hold the key. So when you wear your Hairtag scrunchie, you're not broadcasting your location to the world. You're simply making sure that if someone who loves you ever needs to find you, they can.
Does a tracker come included?
No tracker is included with your Hairtag scrunchie, and that's intentional. The hidden pocket fits any tracker up to 1.5 inches by 1.5 inches, so you get to choose the one that fits your phone and your life. Apple AirTag, Tile, Samsung SmartTag: all great options available at major retailers like Apple, Target, Amazon, and Best Buy. One tracker. One scrunchie. One less thing to worry about.
What if my child or I have thin hair?
No thick ponytail? No problem. Simply use a small elastic hair tie to secure your hair first, then slide your Hairtag scrunchie on top. It sits beautifully over any elastic and stays right where it needs to be. Thin hair, fine hair, kids' hair: everyone gets to wear their safety.
Will I feel the tracker in my hair? Is it bulky?
Nope. That was a non-negotiable for us. The hidden pocket is thoughtfully designed to hold your tracker snugly without adding bulk or weight you'd notice. We tested this obsessively. You'll forget it's there. Everyone else will just see a gorgeous scrunchie.
How do I care for my Hairtag scrunchie?
Because Hairtag scrunchies are made from premium silk, we recommend spot cleaning only. Silk is delicate and deserves to be treated that way. If your scrunchie needs a refresh, use a damp cloth with a gentle touch. And of course, always remove your tracker from its pocket before any cleaning. Most trackers are not waterproof, so keep them dry and they will keep doing their job.
Can someone track ME with this scrunchie?
This one's important. The whole point of Hairtag is to protect you. Not the other way around. You register your tracker to your own account, which means only you can see its location. You also get to decide who you share that location with: a parent, a partner, a best friend, whoever your people are. Reputable tracker brands like Apple, Tile, and Samsung all have built-in safeguards against misuse. The safety features are baked in at the tracker level. Your Hairtag scrunchie is yours, and so is your location.
What if someone finds my scrunchie? Can they see where I've been?
Not a chance. Tracker location data is encrypted end-to-end. Only the account it's registered to can access location information. If someone finds a loose scrunchie, all they have is a pretty hair accessory. They cannot access your location history, your route, or anything else. The privacy is built into the tracker. We just built the scrunchie around it.
How does the tracker work if I get separated from my phone?
This is where it gets brilliant. Your tracker doesn't need YOUR phone to be nearby. It uses its brand's network to relay your location back to you securely. AirTags tap into Apple's Find My network of hundreds of millions of devices. Tile and Samsung SmartTag have their own robust networks too. The whole thing is encrypted and private. So even if your phone is across the venue, your tracker can still be found.
What situations is Hairtag actually designed for?
Concerts. Festivals. Crowded airports. Hiking solo. Campus life. School drop-off and field trips. International travel. Busy markets and malls. Everyday errands. Riding bikes around the neighborhood. Playing at the park. Disneyland, Six Flags, any amusement park where the crowd swallows you whole. Any moment where you're out in the world doing your thing and you want someone who loves you to be able to find you if something goes wrong. It's not about fear. It's about freedom. The freedom to be fully present, knowing there's a safety net tucked into your hair.
Why a scrunchie and not a clip or headband?
Because a scrunchie is the one hair accessory that goes everywhere with you: from the gym to the concert to the dinner after. It's on your wrist when it's not in your hair. It travels. It stays. And honestly? Scrunchies are having a moment, and they deserve to do more than just hold a ponytail. We gave them a job.
What makes Hairtag different from just clipping a tracker to my bag?
Bags get set down. Bags get left behind. Bags get separated from their owners at exactly the wrong moment. Your hair? That goes where you go. The Hairtag scrunchie keeps safety on your person: effortlessly, beautifully, invisibly. It's the difference between a safety net and a maybe.
Is this patented? Can I find something like this somewhere cheaper?
Hairtag is patent and trademark pending. We're the original, and we built this with intention: from the hidden pocket design to the premium fabrics to the fit that actually works. There's nothing quite like it. We'd love for you to experience the real thing.
What is your return policy?
We want you to love your Hairtag scrunchie. If something isn't right, reach out to us directly and we'll make it right. Details are available on our Returns & Exchanges page.
What if my tracker battery dies?
Most popular trackers are designed to run for a year or more on a single small battery. When it's time for a change, your tracker's app will notify you. For AirTags, it's a CR2032 battery available anywhere for less than a dollar. Tile and Samsung SmartTag batteries are just as easy to find and replace. Easy.